Mile7 Transportation Terms

Last updated August 19, 2026

These Transportation Terms apply to transportation services confirmed by Mile7 Transportation Solutions LLC ("Mile7," "we," "us," or "our") when these Terms are provided with, linked from, or incorporated into a quote, reservation confirmation, email, text message, invoice, recurring arrangement, or other service communication.

These Terms are separate from the Terms of Use governing the Mile7 website. Submitting a transportation request does not by itself confirm a ride. Transportation is confirmed only when Mile7 accepts the request or otherwise agrees to provide the service.

Unless a quote, confirmation, written contract, account agreement, or other service-specific arrangement states otherwise, the standard retail reservation rules below apply to direct-booked Mile7 transportation. A separate written agreement controls if it conflicts with these Terms.

1. Customer, Passenger, and Booking Party

The Customer is generally the person or organization that contracts with Mile7, unless the applicable arrangement states otherwise. The Passenger is the person receiving transportation. The Booking Party is the person or organization arranging transportation. These may be different people or entities.

The Customer is responsible for payment and other obligations associated with the confirmed transportation unless Mile7 expressly agrees otherwise.

A person arranging transportation for another Passenger represents that they have appropriate authority to make the arrangement and provide the information reasonably necessary for the trip.

2. Reservations, Deposits, and Payment

A reservation is confirmed only after Mile7 communicates acceptance and any required payment method, deposit, or other booking condition has been satisfied.

Payment method. Mile7 may require a valid payment method before confirming certain reservations. Accepted payment methods and payment timing will be stated in the quote, confirmation, invoice, or account arrangement.

Deposits. For hourly charters, weddings, special events, reservations exceeding three hours, or other higher-commitment services, Mile7 may require a non-refundable deposit of 25% of the quoted trip cost if that requirement is disclosed before confirmation.

Final payment. Unless an invoice or account agreement states otherwise, the remaining balance is due at or before completion of service. Tolls, parking, approved additional stops, added time, cleaning, damage, or other properly disclosed charges may be added to the final amount when applicable.

Gratuity. A chauffeur gratuity may be added to certain chauffeur, hourly, event, or premium services only when the amount or percentage is disclosed in the quote or confirmation before the reservation is accepted.

3. Standard Cancellation Policy

Unless a quote, confirmation, or separate agreement provides a different cancellation policy, the following standard retail cancellation schedule applies:

• More than 48 hours before the scheduled pickup: no cancellation charge.

• 24 to 48 hours before the scheduled pickup: 50% of the quoted trip price.

• Less than 24 hours before the scheduled pickup: 100% of the quoted trip price.

• Cancellations should be made by email or text message so that both Mile7 and the Customer have a written record of the cancellation. A cancellation is effective when received and acknowledged by Mile7.

Special events, extended hourly reservations, group arrangements, and other higher-commitment services may have a different cancellation schedule if disclosed before confirmation.

4. No-Show Policy

A no-show occurs when the Passenger does not appear at the confirmed pickup location, cannot be reasonably located, and does not respond to reasonable contact attempts within the applicable waiting period.

Unless a different arrangement is confirmed:

• Standard non-airport pickup: Mile7 will generally wait 15 minutes after the scheduled pickup time before treating the reservation as a no-show.

• Domestic airport pickup: Mile7 will generally wait 30 minutes after the recorded flight arrival time, subject to the pickup arrangement and airport procedures.

• International airport pickup: Mile7 will generally wait 60 minutes after the recorded flight arrival time, subject to the pickup arrangement and airport procedures.

A confirmed no-show may be charged at 100% of the quoted trip price, together with tolls, parking, or other third-party costs actually incurred, unless another contract or service arrangement applies.

5. Waiting Time, Extra Stops, and Trip Changes

Mile7 provides a complimentary 10-minute grace period for standard scheduled pickups unless the confirmation states otherwise.

After the grace period, additional waiting time may be charged at $2.00 per minute for direct-booked retail transportation when this rate is disclosed in the quote or confirmation. Contracted or account transportation may use different waiting rules.

An unscheduled stop, material route change, added destination, or other Customer-requested change must be approved by Mile7 and may change the trip price or availability. Where a per-minute additional-time rate applies, unscheduled stop time may be billed at $2.00 per minute unless a different rate was confirmed.

Routine traffic on a fixed-price point-to-point trip is not separately billed merely because traffic is heavier than expected unless the booking confirmation expressly uses a time-based pricing model or the Customer requests a material change that creates additional time.

6. Pickup Timing, Traffic, and Delays

Mile7 will make reasonable efforts to provide transportation according to the confirmed schedule. Travel and arrival times may be affected by traffic, weather, road closures, construction, accidents, security restrictions, vehicle issues, emergencies, Passenger readiness, or other circumstances outside Mile7's reasonable control.

Passengers should be ready at the confirmed pickup location at the agreed time and should promptly communicate any material change that may affect the trip.

Unless Mile7 expressly guarantees a particular timing commitment in writing, quoted pickup or arrival times are service targets rather than guarantees. Customers should allow appropriate additional time for flights, trains, appointments, events, and other time-sensitive connections.

7. Vehicle Cleanliness, Smoking, and Cleaning Charges

Mile7 vehicles are non-smoking. Smoking, vaping, and use of tobacco or cannabis products inside the vehicle are prohibited.

A cleaning charge of up to $250 may be assessed when a Passenger or accompanying person causes contamination or excessive soiling requiring professional cleaning or detailing, including bodily fluids, biohazards, smoking or vaping residue, or substantial food or beverage spills.

If contamination or damage reasonably requires a vehicle to be removed from service, Mile7 may also seek documented, reasonable loss-of-use costs to the extent permitted by law. Any such charge should reflect the actual circumstances rather than operate as a penalty.

8. Damage to Vehicles

The Customer is responsible for damage caused by the Customer, Passenger, or accompanying guests beyond ordinary wear and tear. This may include damage to upholstery, trim, glass, doors, equipment, controls, or other vehicle components.

Mile7 may charge the reasonable cost of repair or replacement, including parts and labor, and documented loss-of-use costs where appropriate and permitted by law. Mile7 will maintain reasonable documentation supporting material damage charges, such as photographs, repair estimates, receipts, or invoices.

9. Passenger Conduct and Safety

Passengers must behave in a safe and lawful manner and follow reasonable safety instructions from the driver.

Mile7 may refuse to begin or may discontinue transportation when reasonably necessary because a Passenger or accompanying person:

• engages in violence, threats, harassment, dangerous conduct, or unlawful activity;

• possesses or uses illegal drugs in the vehicle;

• damages or attempts to damage the vehicle;

• materially interferes with safe vehicle operation;

• refuses a legally required seat belt, child restraint, or reasonable safety instruction;

• attempts to exceed the lawful seating capacity of the vehicle; or

• creates a condition that makes continued transportation unsafe or unlawful.

When service is terminated because of serious Passenger misconduct, the Customer remains responsible for charges properly earned or incurred up to the termination and for documented damage or cleaning costs. Mile7 will not refuse or limit service on an unlawful discriminatory basis.

10. Alcohol and Illegal Substances

Alcohol may be carried or consumed in a vehicle only when Mile7 has expressly approved it for the particular service and the activity is lawful. Mile7 may prohibit alcohol in any vehicle or service category.

When alcohol is expressly permitted, every person consuming alcohol must be at least 21 years old and able to provide valid identification if reasonably requested. Alcohol may never be supplied to or consumed by a person under 21.

Illegal drugs and unlawful drug activity are prohibited. Mile7 may terminate transportation and contact law enforcement when reasonably appropriate for safety or legal reasons.

11. Pets and Service Animals

Non-service pets must be disclosed and approved before the trip. Mile7 may require an approved non-service pet to be appropriately restrained or transported in a carrier and may apply a disclosed pet-related surcharge where appropriate.

Service animals are accommodated as required by applicable law and are not subject to a pet surcharge. The handler remains responsible for the animal's care and control. A Customer may be responsible for actual damage caused by an animal under the same neutral damage policy applied to other causes of damage.

12. Children and Child Restraints

Passengers under 18 must be accompanied by a parent, guardian, caregiver, or other appropriate authorized adult.

The Booking Party must tell Mile7 in advance when a child Passenger will travel and must accurately identify any required car seat or booster seat.

Children must use the child passenger restraint required by applicable law. Unless Mile7 agrees otherwise in writing, the Customer is responsible for providing and properly installing an appropriate child safety seat or booster seat. Mile7 may decline to begin the trip if the required restraint is not available or cannot be used safely.

13. Accessibility and Transportation Assistance

Mile7 is committed to providing transportation without unlawful discrimination. Passengers or Booking Parties should communicate mobility, accessibility, or other transportation-related assistance needs when arranging the trip so Mile7 can confirm an appropriate service arrangement.

Transportation-related assistance does not constitute diagnosis, treatment, medical monitoring, emergency response, or other clinical care.

14. Personal Belongings and Lost Property

Passengers are responsible for checking that they have their belongings before leaving the vehicle. Mile7 will make reasonable efforts to identify and return property found in a vehicle but cannot guarantee recovery of lost items.

Unless the nature of an item requires earlier disposal for safety, legal, or practical reasons, found property may be logged and held for up to 30 days. Unclaimed property may then be donated, disposed of, or otherwise handled as reasonably appropriate.

If the Customer requests shipping or special delivery of a recovered item, the Customer is responsible for actual shipping or delivery cost. Mile7 may also charge a disclosed handling fee of up to $25 for arranging shipment or special return delivery.

15. Vehicle Substitution and Alternative Transportation

Mile7 may substitute a reasonably comparable vehicle or arrange appropriate alternative transportation, when necessary, because of a breakdown, accident, maintenance issue, scheduling disruption, safety concern, or other unforeseen circumstance.

If Mile7 cannot provide or arrange the confirmed service, any refund or credit will be based on the unfulfilled portion of the service and the applicable booking arrangement, subject to rights that cannot legally be limited.

16. Vehicle Technology and Privacy

Mile7 vehicles may use video, GPS, telematics, and related technology for safety, security, service verification, claims, fleet management, and operational purposes.

Mile7 handles personal and trip-related information in accordance with its Privacy Policy and applicable requirements.

17. Responsibility, Personal Property, and Circumstances Outside Mile7's Control

To the extent permitted by law, Mile7 is not responsible for indirect losses arising solely from traffic, weather, road closures, government action, civil disturbance, mechanical failure despite reasonable maintenance, or other circumstances outside Mile7's reasonable control.

Mile7 is not responsible for a missed flight, train, cruise, event, appointment, or similar connection when the missed connection results from circumstances outside Mile7's reasonable control, particularly where the Customer did not allow reasonable travel time.

Nothing in these Terms excludes responsibility that applicable law does not permit Mile7 to exclude, and nothing waives a consumer right or remedy that cannot legally be waived.

18. Customer Responsibility for Conduct of the Traveling Party

The Customer is responsible for ensuring that Passengers and accompanying guests comply with these Terms. To the extent permitted by law, the Customer is responsible for losses, claims, damage, cleaning, fines, or third-party costs directly caused by the unlawful or wrongful conduct of the Customer, Passenger, or accompanying guests.

This section is not intended to require the Customer to indemnify Mile7 for Mile7's own negligence, unlawful conduct, or responsibility that cannot legally be shifted to the Customer.

19. Non-Emergency Transportation

Mile7 provides passenger transportation and does not provide emergency medical response or ambulance services.

If a Passenger is experiencing a medical or other emergency, call 911 or the appropriate emergency service rather than relying on a Mile7 transportation request.

20. Electronic Communications and Acceptance

Transportation arrangements may be confirmed through email, text message, telephone, electronic records, written agreements, invoices, or other communications used by Mile7 and the Customer.

Where these Terms are provided or incorporated into a confirmed transportation arrangement, the Customer's electronic acknowledgment, written confirmation, payment, or acceptance/use of the confirmed transportation may evidence agreement to the applicable terms, subject to applicable law.

21. Governing Law, Severability, and Entire Agreement

Governing law. These Transportation Terms are governed by the laws of the Commonwealth of Massachusetts, except where another applicable law must govern a particular trip or where rights cannot lawfully be waived or restricted.

Severability. If a provision of these Terms is found unenforceable, the remaining provisions continue to apply to the extent legally permitted.

Entire agreement. These Terms, together with the applicable quote, confirmation, invoice, account agreement, or other written service-specific terms, form the agreement for the confirmed transportation. A separate written agreement controls to the extent it expressly conflicts with these Terms.

Version. Mile7 may update these Terms. The version provided, linked, incorporated, or otherwise made applicable when a transportation arrangement is confirmed will govern that arrangement unless the parties agree otherwise in writing.

22. Contact Mile7

Questions about these Transportation Terms may be directed to:

Mile7 Transportation Solutions LLC

57 East Street

Pepperell, Massachusetts, USA

operations@mile7transportationsolutions.com

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